Unsubscribe and refund policy

Stopping the service takes one message. This page explains exactly how, and what to do if you believe you were charged in error.

How to unsubscribe

Send the keyword shown for your operator from the mobile number that is subscribed.

Send the keyword

Text the keyword shown for your operator to the short number next to it, using the mobile number that is subscribed.

Confirmation arrives

Your operator replies with a message confirming that the subscription has been stopped. Keep it as your record.

Billing stops

No further charges are made after the confirmation. Your access to Footballers Lives ends when the period you already paid for runs out.

Mobily

U 64 607110

Send this keyword to this number

STC Postpaid

U 3 801583

Send this keyword to this number

STC Prepaid

U 3 801583

Send this keyword to this number

Send the message from the mobile number that is subscribed, not from another handset.
Cancellation takes effect as soon as your operator confirms it.
No app or account login is needed to cancel.

Refund policy

If something was charged that should not have been, here is how it is handled.

Refund requests must be made within 30 days of the charge you are questioning.
Send your request to help@footballerslives-sa.com and our customer care team will open a case for you.
Include the mobile number that was charged, your operator, and the date the charge appeared.
A short description of what went wrong helps us settle the case faster.
We confirm receipt of every request by email so you know it has been logged.
Approved refunds are returned through the same operator billing channel that took the payment.
Processing time depends on your mobile operator once we have approved the request.
Cancelling the subscription and requesting a refund are separate actions, so do both if you need both.
Any question about a charge can also go to help@footballerslives-sa.com.

Messages are answered in the order they arrive, in English or Arabic. help@footballerslives-sa.com

Footballers Lives FAQs

Have questions about Footballers Lives? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my Footballers Lives subscription?

With your Footballers Lives subscription, you gain unrestricted access to a vast array of Footballers Lives content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.

How did I get subscribed to Footballers Lives?

You subscribed to Footballers Lives by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.

Is there a charge for using Footballers Lives?

These subscriptions grant you unlimited access to all our Footballers Lives content and premium features during the active subscription period. Yes, Footballers Lives operates a subscription model (Mobily: SAR 3.45 daily, STC Postpaid: SAR 69 monthly, STC Prepaid: SAR 2 daily), please refer to our relevant pricing information.

What platforms does Footballers Lives support?

Footballers Lives is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.

How do I reach customer support?

Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Footballers Lives platform or email us at help@footballerslives-sa.com

How do I cancel my Footballers Lives subscription?

To cancel your subscription, you can do so by texting U 64 to 607110 (for Mobily), U 3 to 801583 (for STC Postpaid), U 3 to 801583 (for STC Prepaid), or by emailing our customer care team at help@footballerslives-sa.com.